Exchange "At the current rate..." (Services with rate confirmation)

In the Customer Panel, we always show you the exact amount that should be deposited in the case of confirmation of the exchange “At the current rate…” (confirmation of the rate before payment). In order for the exchange transaction to proceed properly, you must transfer to our account the exact amount indicated in the panel. Otherwise, there may be delays and difficulties with booking your funds in the Customer Panel, and the transaction may not be confirmed automatically. You can expect us to contact you, both in the case of receiving a smaller or larger amount than the one you confirmed.

In order for the amount of your choice to be exchanged, we expect a specific deposit, made with an appropriate title, in one transfer. If we do not receive an appropriate transfer of funds in the amount indicated in the Customer Panel, then no exchange will take place. If you can’t send the right amount because you have transfer limits on your account, contact your bank and change your limits or make several separate exchanges for smaller amounts within your account’s daily transfer limit.

No, because we expect a one-time transfer in the specific amount that you have previously confirmed in the Customer Panel. You cannot split the exchange amount into two transfers. Therefore, an additional deposit will not result in the completion of your transaction. Such a deposit may be recognised by the system as part of a different transaction than the one you started.

Each of your exchange orders “At the current rate…” is an individual transaction. In the transfer details, we will indicate a specific, unique title for the transfer, which is also your transaction number. It is very important that you do not change it and send the transfer with the exact title that we indicated in the Customer Panel for this specific transaction. If you provide a different – custom – title, the transaction will be held pending clarification.

Limits apply only to exchanges “At the current rate…” (confirmation of the rate before making a deposit). During the first exchange in this option, you can exchange a maximum of PLN 10,000. If you carry out another exchange, the limit of funds that you can exchange is PLN 100,000. If your exchange amount exceeds this limit, the option “at the current rate” will be unavailable, but you will still be able to choose another way to make an exchange, for example: I want to manually confirm the rate a few seconds before the exchange, when the rate is suitable for me. If you choose another way to confirm the exchange, these limits do not apply.

The sale and purchase of currency in the “At rate…” option is not the same as shopping at e-commerce stores, which you can opt out of. By placing an exchange order in this option, you are entering into a binding transaction and agreeing to deposit the necessary funds. After entering into the transaction, we buy the selected amount for you, thus securing the exchange rate for your exchange, which incurs costs on our side. That is why we ask you to make the payment immediately after placing the exchange order in the Customer Panel. In the absence of payment, we have to sell the amount that was meant for you. In accordance with the terms and conditions, in such a case we can transfer the costs resulting from the change in rate onto you.

If you forget to deposit funds for an exchange, you will receive an additional SMS and email reminder from us.

Yes, the funds after an exchange with confirmation of the exchange rate can be sent both to your own account and to the account of another recipient.

Yes, the first time you buy currency at the guaranteed exchange rate, we will ask you to confirm the transaction via SMS, even if the recipient’s account was previously added to the list of trusted Bank Accounts. You can also mark the account as trusted again, then you will not be asked for the SMS code in subsequent transactions.