For borrowers

First, you should apply for a change in the loan repayment method (download the application template).

Note! Once filled in, the application should not be signed, as borrowers are usually required to sign in the presence of an advisor. Depending on the bank, the application may be processed immediately, within 7, 14, 21 or 30 days. After examining the application, the adviser makes an appointment with the borrowers (all persons in whose name the loan is taken out must be present) to sign an annex to the loan agreement. The annex contains the number of the foreign currency account to which the borrower will be obliged to pay instalments in the currency of the loan. Depending on the bank, it is an individual technical account for servicing the loan or a collective instalment payment account – one for all (or a group of) borrowers. In connection with the Act of 29 July 2011, commonly known as “the anti-spread act”, banks should not charge a fee for signing an annex to a loan agreement. You can find the content of the act here.

In the case of some loan agreements in some banks, it is not necessary to sign an annex in order to change the method of repaying loan instalments. Therefore, before taking any steps, it is worth contacting a credit advisor to obtain specific information on the agreement.

In most banks, it is not possible to amend the agreement again – advisers will inform about it when signing the annex. This will not affect the costs incurred. The borrower will receive information about the amount of the instalment in the indexation currency, but he may still pay in PLN, and the bank will convert it at the same exchange rate at which it currently converts instalments when showing the amount to be repaid in PLN.

The Planner is a repayment schedule for a foreign currency loan or another recurring foreign currency liability set by you, according to which we will every month exchange your PLN for the currency of your loan and send it to your loan account.

As part of the Planner, you can also set up a recurring currency exchange for the purchase of PLN.

o set up a recurring exchange order at InternetowyKantor.pl, after logging in to the Customer Panel, go to the Credit Planner -> Create a new planner tab and follow the 3 steps.

If you don’t have an account in InternetowyKantor.pl yet – register now »

If you are our customer already – go to the Credit Planner tab »

Using the loan repayment order is free of charge. In addition, if you repay the loan in CHF, you will pay less than by making one-off transactions – we have reduced our margin by 33% for transactions under the loan repayment order (in CHF).

You can calculate your savings in the Customer Panel when you set up a new order.

Log in to the Customer Panel and go to the tab Credit Planner -> Create a new planner. The service allows you to plan the repayment of loan instalments from 3 to 36 months. Set the repayment parameters: the currency, the account from which you will send the transfer and the account to which we will send the exchanged currency, the number of instalments, the date of repayment of the instalment and its amount, optionally the title of the transfer.
After setting these parameters, we indicate the amount that should be sent to us. The amount to be transferred includes a 10% safety margin for a possible increase in the exchange rate. Of course, if the exchange rate at which the actual exchange takes place is lower, we will purchase only the amount needed to pay the instalment, and we will send the remaining not exchanged amount back to the account from which we received it.

The next step is to set up a standing order in your bank so that the payment reaches our account preferably at least 7 days before the instalment payment date. This margin of time is needed so that payouts with loan repayment always arrive on time.

Please remember about the appropriate transfer title provided in the Customer Panel for each standing order (e.g. PLAN1). You can edit an order by changing its parameters.

Editing is not possible only when an instalment is pending payment or a payment is active (with a watch symbol).

We inform you of the transaction status by email or text message at every step. We send emails with reminders about the upcoming date of sending the transfer, warnings about possible underpayment (when the exchange rate increases and the amount we receive is insufficient) and information about the payout. Thanks to this, you will always know the stage your order is at.

• • We receive the transfer from you no later than 6 days before the instalment payment date specified by you in the schedule.
  • If the exchange rates increase significantly, so that there is a justified concern that the funds transferred by you may prove insufficient to be exchanged for your instalment, we will send you a message informing you of this fact, asking you to send a safety amount – this amount must be received by us no later than the next day
  • The transaction is automatically confirmed and executed as soon as we book your transfer so that the funds sent by us reach the loan repayment account in time.

If you have bank accounts (from which you will deposit funds and to which we will send the exchanged currency) in a bank where we do not have foreign currency accounts (including foreign accounts):

• We must receive the transfer from you no later than 7 days before the instalment payment date specified by you in the schedule.
• If the exchange rates increase significantly, so that there is a justified concern that the funds transferred by you may prove insufficient to be exchanged for your instalment, we will send you a message informing you of this fact, asking you to send a safety amount – this amount must reach us no later than 2 days later
• The transaction is automatically confirmed and executed as soon as we book your transfer, so that the funds sent by us reach the loan repayment account in time.

In the Customer Panel, in the Credit Planner -> Your planners tab, select the option: „Remove” visible next to the planner you want to cancel. Remember to also delete the standing order for the transfer to InternetowyKantor.pl, which you have defined in your bank.

Yes, you can set up more than one repayment order if you have more than one currency target. There are no limits to the number of repayment orders you can set up with us. Each order will have a separate repayment schedule and payment details.

It is a hedge against a possible increase in the exchange rate, so that the deposited funds are sufficient to purchase a given amount of currency. Our system checks whether the amount received is sufficient to purchase the indicated amount of currency. If not, we inform you by email. You will also receive an SMS from us.

After the exchange, the surplus is returned to the account from which the funds for the exchange were transferred.

If you have points from the Points Program, they will be used to order a loan repayment first. After the points are used, the discount of 1 grosz less on each CHF will automatically apply. For example, if you have 50 points and your instalment is CHF 100, CHF 50 will be exchanged at the interbank exchange rate, and 50 with a discount of 1 grosz.

If you have been granted additional discounts for currency exchange – the most advantageous discount will be applied to the loan repayment order (discounts cannot be combined).

If the funds are insufficient to buy a given amount of currency, we will immediately inform you by email and text message about the situation. You will have an extra day to send the missing amount.

A transfer with a the missing amount must have the same title as the title provided by us for the standing order (e.g. PLAN1), so that the payments are combined and can be exchanged together. The transfer must reach us by the next day at the latest (or two days later if you are sending funds from abroad or from a bank where we do not have foreign currency accounts).

If it arrives after this date – the funds will not be exchanged automatically, they will be made available in the customer panel where you can confirm the exchange manually or cancel it.

You can change the instalment amount in the Customer Panel in the „Credit Planer” -> “Your planners” tab by selecting the “Edit” option. The editing option is not available when the instalment is active, i.e. it is pending payment or has been paid and is pending execution.

An „Exchange failed” notification next to a single repayment means that the particular exchange has not taken place. There are several reasons why the exchange could not have been completed:

• the funds have not been sent
• the funds were sent too late (we must receive the payment for a standing order at least 6 days before the instalment repayment date)
• the deposited funds were insufficient to purchase the specified amount of currency
• we have received a payment with a title different to the one provided for the standing order

The „Exchange failed” message applies only to one specific instalment. It does not cancel the entire standing order. Subsequent repayments, if sent correctly, at the time specified by us, in the correct amount and with the correct title, will be carried out correctly.

The transfer is free if you have a loan in one of the largest banks in Poland where InternetowyKantor.pl has a bank account. It is also free to send PLN to any bank in Poland. You also pay nothing for transferring EUR currency to any bank. Otherwise, the cost of the transfer is only PLN 10. All transfers made through the Planner are processed in the express mode